30 day money-back guarantee
If you are not completely satisfied with your purchase, we will be happy to refund, replace, or exchange any item within 30 days of its purchase through our simple, no-hassle return process. For returns made within 15 days, you will receive a full refund given that the product is in its original condition. For returns made between 15 to 30 days, you will be charged a 5% restocking fee.
Mattress and Chair Return Policy
Due to the high cost of shipping heavy items, the customer will be responsible for Mattresses and Chairs returned to Back Rx. You will receive a full refund on the product price provided it is in its original condition.
Please follow the steps stated below to make any returns:
Contact customer service
For return services, please contact our customer service representatives
at returns@backrxusa.com or 212-398-4445
Our service hours are
Monday through Friday 10:00 a.m. to 6:00 p.m. (EST),
Get a return authorization number
Our customer service agent will provide you with a return authorization number for your return. Please write this number on your return label. Packages received without this number are subject to a restocking fee.
Return addresses: Product specific
Braces, Books, DVDs, Supplements, Air Cushions
Back Rx
<Your Return Authorization Number>
22 W 48th St. Suite 1202
New York, NY 10036
Mattresses
Back Rx
1375 Jersey Avenue
North Brunswick, NJ 08902
Receive your refund
As soon as we have received the returned merchandise, we will gladly refund you the full purchase price of the product (items returned within 15 days from the time you receive it). We will refund the purchase price in a payment method equivalent to the method used for purchase.
Should you have any further questions or concerns regarding our return policies, please contact us at returns@backrxusa.com |
